This policy explains how Dukanam (“Dukanam”, “we”, “us”, or “our”) handles information when you visit our website, create an account, or use the Dukanam billing and bookkeeping service.
Information we collect
We collect information you provide, including account details, business profile information, customer and supplier records, items, invoices, payments, expenses, tax settings, uploaded documents, support messages, and choices you make in the service.
We may also collect technical information such as IP address, browser and device type, timestamps, requested pages, diagnostic events, and security logs. Payment providers may process billing details; Dukanam should receive only the information needed to confirm and manage a subscription.
How we use information
- Provide, secure, maintain, and improve the service.
- Process account requests, subscriptions, support, and service notices.
- Prevent fraud, abuse, duplicate operations, and unauthorized access.
- Meet legal obligations and enforce applicable agreements.
- Measure website and product performance using proportionate analytics.
Business records and roles
The business that creates a workspace controls the business records stored in it. Workspace owners and authorized staff may access information according to assigned roles. Users should collect and use customer, supplier, and employee information only when they have a lawful reason to do so.
Sharing and service providers
We may use vetted service providers for hosting, email, monitoring, customer support, payment processing, and similar operational needs. They may process information only to provide contracted services and are expected to protect it. We may also disclose information when required by law, to protect rights or safety, or as part of a corporate transaction with appropriate safeguards.
Retention and security
We retain information for as long as needed to provide the service, maintain legitimate business records, resolve disputes, and meet legal duties. Retention periods vary by information type and account status. We use technical and organizational safeguards, but no online service can guarantee absolute security.
Your choices
Depending on your role and applicable law, you may update account information, export supported business records, ask about deletion, or object to certain processing. Some financial, tax, security, or audit records may need to be retained.
Cookies and local storage
Dukanam may use essential cookies and browser storage for authentication, security, language, session state, and core product preferences. Any non-essential analytics or marketing technology should be described and offered with the controls required by applicable law.
Changes and contact
We may update this policy as the service or legal requirements change. We will revise the date above and provide additional notice when appropriate. Questions or privacy requests can be sent to [email protected].